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Asset Management Collector |
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| Department: |
Asset Management |
| Location: |
Louisville |
| Supervisor: |
DP Team Leader / Asst. Team Leader |
| Status: |
Full Time: Non-Exempt |
Employee will perform collection activities on delinquent and/or defaulted student loan accounts. Must have six months experience, a high school diploma or equivalent, and strong oral, written and inter–personal skills. |
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| Summary |
| Employee will perform collection activities on delinquent and/or defaulted student loan accounts to ensure compliance with department and corporate policies, as well as any due diligence requirements. Obtain financial information to negotiate repayment arrangements to cure and/or resolve delinquency or default of account. |
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| Job Duties |
- Contacts delinquent or defaulted borrowers by telephone and/or automated dialing system, and written correspondence; negotiate terms for repayment of debts within the limits of the law, regulation, policies, and procedures governing the collection of delinquent or defaulted accounts.
- Contacts third parties such as listed references by telephone in attempt to obtain location information helpful in collecting delinquent or defaulted debts.
- Demonstrates excellent telephone communication skills.
- Employs excellent listening skills, applies program knowledge and utilizes available research resources in order to understand and assess borrower situations as well as to identify potential avenues for resolution.
- Using persuasive speaking techniques, superb customer service skills, and call control techniques, counsels borrowers on methods to resolve delinquency, avoid default, and get out of default.
- Documents in the borrower's record, all contacts and attempted contacts as well as all relevant collection activity.
- May research account history, check imaged documents, or use other skip resources to locate borrowers.
- Researches accounts for errors and processes requests for account adjustments.
- Adhere to corporate policies with regards to the Fair Debt Collection Procedures Act.
- Consistently meets corporate and department goals and deadlines.
- Performs other collection related duties as assigned.
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| Minimum Qualifications |
- High school diploma or equivalent
- Strong oral/written and inter–personal skills as well as computer experience
- Six months of call center experience preferred.
- Previous experience in debt collections, sales, or student loan servicing preferred.
- Experience using automated dialing system preferred
- Working knowledge of student loans preferred
- Must successfully complete and pass the FDCPA test
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